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Online Patient Access

The practice uses a secure system that interfaces directly with our clinical computer. Patients wishing to book appointments and view limited medical information via the secure website will need to obtain a User ID and PIN from the Practice. If you would like to sign up for this service please bring proof of identification into the practice and speak to one of the reception team. If you are a new patient registering with the practice you must allow a minimum of 2 weeks following your registration before requesting this service.

Due to confidentiality issues this service is only available to patients 18 years and over

If you wish to order a repeat prescription on line please do this via the Practice website

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. 

It was introduced on 1st December 2014 for GP Practices and asks patients whether they would recommend their Practice to their friends and family. This means every patient is able to give quick feedback on the quality of the care they receive, giving NHS England a better understanding of the needs of the patients and enabling improvements. 

 If you would like to leave feedback please follow the link on the right hand side of this page ‘Have your say’ - Friends and Family Test


New Patient Registration Process

As from 1st March 2015 all patients wishing to register here will be required to provide proof of identification and address

Two forms of identification are required for registration at Parsons Heath Medical Practice. One from list A and one from list B

List A - it is preferable that one item of photo ID is seen

  • Driving licence
  • Passport
  • Birth certificate
  • Marriage certificate
  • Adoption certificate

List B - dated within 3 months

  • Paid utility bills
  • Bank/building society cards/statements
  • Local authority rent card
  • Letter from Benefits Agency
  • Papers from the home office
  • P45.
  • This list is not exhaustive.

The following documents are not acceptable as proof of identity

  • Library card
  • Health club/Gym membership card
  • Private rent book.

On completion of the registration forms please allow 48 working hours before requesting an appointment. If you require an emergency appointment please speak to the Receptionist.

Please note forms can only be accepted after 2.30pm.


 Appointment Booking System

Patients wishing to see a Doctor or Nurse Practitioner in the morning will need to telephone the Surgery at 8am on the day they wish to be seen in order to book an appointment for that morning.

Afternoon appointments and early morning extended hours appointments will be pre bookable and can be booked in advance by telephone, on line or at the reception desk.  

The Nurses clinics will remain unchanged.  


Send in your comments and suggestions

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and complaints cannot be dealt with via this form.

(Site updated 24/06/2015)
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