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Online Patient Access

The practice uses a secure system that interfaces directly with our clinical computer. Patients wishing to book appointments, view limited medical information or order prescriptions via the secure website will need to obtain a User ID and PIN from the Practice.

If you would like to sign up for this service please bring photographic proof of identification into the practice and speak to one of the reception team.

If you wish to order a repeat prescription on line you will need to obtain log in details for the new service. The current system for ordering repeat prescription via the Practice website will still be available until 31st March 2016 but will cease after this date.

Due to confidentiality issues this service is only available to patients 18 years and over

If you are a new patient registering with the practice you must allow a minimum of 2 weeks following your registration before requesting this service.

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. 

It was introduced on 1st December 2014 for GP Practices and asks patients whether they would recommend their Practice to their friends and family. This means every patient is able to give quick feedback on the quality of the care they receive, giving NHS England a better understanding of the needs of the patients and enabling improvements. 

 If you would like to leave feedback please follow the link on the right hand side of this page ‘Have your say’ - Friends and Family Test

 Appointment Booking

As you will be aware we introduced a new appointment system in January 2015 in an attempt to make booking an appointment easier and more convenient for our Patients. As we said at the time we would monitor the new system and amend it as necessary to offer the best service. Although having all the morning appointments 'book on the day' has worked for many of the our patients we have realised through feedback that this system is not suitable for all. Therefore we have now amended the system to allow some morning appointments to be pre booked in advance along with afternoon appointments. If you have any comments or queries regarding this please do not hesitate to contact the surgery 


Patient Registration Process

As from 1st March 2015 all patients wishing to register here will be required to provide proof of identification and address

Two forms of identification are required for registration at Parsons Heath Medical Practice. One from list A and one from list B

List A - it is preferable that one item of photo ID is seen

  • Driving licence
  • Passport
  • Birth certificate
  • Marriage certificate
  • Adoption certificate

List B - dated within 3 months

  • Paid utility bills
  • Bank/building society cards/statements
  • Local authority rent card
  • Letter from Benefits Agency
  • Papers from the home office
  • P45.
  • This list is not exhaustive.

The following documents are not acceptable as proof of identity

  • Library card
  • Health club/Gym membership card
  • Private rent book.

On completion of the registration forms please allow 48 working hours before requesting an appointment. If you require an emergency appointment please speak to the Receptionist.

Please note forms can only be accepted after 2.30pm.


Send in your comments and suggestions

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and complaints cannot be dealt with via this form.

(Site updated 12/01/2016)
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