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New Patient Registration Process

As from 1st March 2015 all patients wishing to register here will be required to provide proof of identification and address

Two forms of identification are required for registration at Parsons Heath Medical Practice. One from list A and one from list B

List A - it is preferable that one item of photo ID is seen

  • Driving licence
  • Passport
  • Birth certificate
  • Marriage certificate
  • Adoption certificate

List B - dated within 3 months

  • Paid utility bills
  • Bank/building society cards/statements
  • Local authority rent card
  • Letter from Benefits Agency
  • Papers from the home office
  • P45.
  • This list is not exhaustive.

The following documents are not acceptable as proof of identity

  • Library card
  • Health club/Gym membership card
  • Private rent book.

On completion of the registration forms please allow 48 working hours before requesting an appointment. If you require an emergency appointment please speak to the Receptionist.

Please note forms can only be accepted after 2.30pm.


Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. 

It was introduced on 1st December 2014 for GP Practices and asks patients whether they would recommend their Practice to their friends and family. This means every patient is able to give quick feedback on the quality of the care they receive, giving NHS England a better understanding of the needs of the patients and enabling improvements. 

 If you would like to leave feedback please follow the link on the right hand side of this page ‘Have your say’ - Friends and Family Test


New Appointment Booking System

With effect from Monday 5th January 2015 we will no longer be Pre booking our morning Doctor appointments. Instead Patients wishing to see a Doctor or Nurse Practitioner in the morning will need to telephone the Surgery at 8am on the day they wish to be seen in order to book an appointment for that morning.

We will still be offering early morning (6.45am – 8.30 am) appointments which can be pre booked in the normal way.

Afternoon appointments will be pre bookable and can be booked in advance by telephone or at the reception desk.  

The Nurses clinics will remain unchanged.  

Obviously this is a new system and we envisage a few teething problems, we ask for your patience and understanding during the transition period. 

Thank you.


Electronic Prescribing (EPS)

This service is now available at Parsons Heath Medical Practice 

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how we send your prescription to the place you choose to get your medicines or appliances from.


What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

Is this service right for you? 

Yes, if you have a stable condition and you

·       Don’t want to go to your GP practice every time to collect your repeat prescription

·       Collect your medicines from the same place most of the time or use a prescription collection service now

It may not be if you:

·         Don’t get prescriptions very often

·         Pick up your medicines from different places

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination . You can choose either:

A pharmacy or a dispensing appliance contractor (if you use one)

Ask any pharmacy that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

*You will still need to order your repeat Prescription in the usual way

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

  For more information visit ,your pharmacy or GP practice


Changes to Phlebotomy Service (blood taking)

There have been some changes locally to the way blood taking services are provided, this means that you will be able to have your blood test carried out in the familiar surroundings of your own surgery, if we are unable to offer you an appointment we can book you an alternative appointment at a nearby local surgery or you can attend the Walk in  Center

Main Changes to service:

If your GP has requested that you have a blood test you can no longer have this done at the hospital. All patients that require a GP generated blood test should book an appointment at reception or attend the Walk in  Center


If your Hospital doctor or Consultant has requested that you have a blood test this can still be done at the hospital clinics


House bound patient requiring a home visit blood test will be referred by the GP or nurse to the company now providing this service

*This does not include INR testing – this will continue to be provided by the surgery


*We are currently in the process of training another member of staff to take blood;once trained we will be increasing the number of blood clinic appointments we have here at the Surgery 



Send in your comments and suggestions

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

(Site updated 10/04/2015)
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