Specific medical queries cannot be dealt with by email.
We aim to provide good quality friendly care for our patients and are pleased to hear what you think of the service. If you like what we do please let us know, it cheers us up.
If you have any comments or suggestions to make please tell us. If you are not happy with the service please (either speak to your doctor or) contact the Practice Manager.
We will do our best to respond to complaints quickly and to sort the problem out. If you wish to make a complaint please take a Patients Complaint Information Leaflet; which is available in both the waiting areas. This will tell you how to proceed with your complaint, which should be addressed to Mrs Jackie Hawkins, Practice Manager.
If you wish to complain but do not want to tell us about it, you can contact:
Marilyn Quade, Complaints Officer (Colchester Area), Essex Consumer Services Team, 8 Collingwood Road, Witham,Essex CM8 2TT Tel:01376 302125
Colchester Patient Advice and Liaison Service (PALS) - Colchester Cornerstone, 5 to 7 Sir Isaacs Walk, Colchester, CO1 1AG Tel: 01206 363000/363001 (will help with procedure, but will not complain on your behalf.)
If you wish to make a complaint regarding the Colchester Primary Care Trust Out of Hours Service, a separate leaflet is available. Please write to: Ruth Harrell, Corporate Governance Manager, Colchester Primary Care Trust, The Health Offices, Turner Road, Colchester CO4 5JR
This link is for compliments and suggestions only, please do not complain using this method.
Specific medical queries cannot be dealt with by email.
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